Delt with a very rude sales associate. Your site and customer service rep stated I coul...

GetHuman-darvaug's customer service issue with Torrid.com from December 2018

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The issue in GetHuman-darvaug's own words
Delt with a very rude sales associate. Your site and customer service rep stated I could return my merchandise I recieved for christmas minus the tags but have receipt. Sales associate loudly and rudely said " I told you I am not returning it without the sales tag" I repeated your online policy and what I was told by two customer service reps. I then asked to speak to someone else she state "I'm the manager so there is no one to talk to" she then refused to give me any info for a higher up to make a complaint against her. I just want to be able to find something I can fit seeing how my son just spent $*** on things I cant wear. I would also like to make a formal complaint on the store associate on how she delt with this matter. This terrible experience took place at your Summit Mall store on Dec **,**** @ about *:**pm

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Torrid.com

Customer service issue
Reported by GetHuman-darvaug
Dec 30th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 103 others
0 customers following this
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Timeline

GetHuman-darvaug started working on this issue
Dec 30th, 2018 12:56am
GetHuman-darvaug indicated the issue is not fixed yet.
Dec 30th, 2018 5:27am