internet suddenly went out - John in Manilla instructed me to hard-boot my computer ev...

internet suddenly went out - John in Manilla instructed me to hard-boot my computer even tho I advd him I would lose my Vonage phone service. He advd he would put me on WiFi for internet access and ….. (see Following)**"Thank you ma'am. This is John. I was able to call you back but I can't reach you. So I have a message for you. Now the modem is back online and if you're Internet still not working please do try restart your computer. Okay and if it's still not working at all you have to call us back so we can book a technician for you because of the hundred percent packet loss on your signal. So something is also going on with the-like(?) connection and also with the equipment. So again please if you receive this message double check and if it's not working give us a call so we could book a technician for you. Again this is John." **I now have internet, but no phone service thru Vonage. This happened about six months ago and it turned out that I needed a new router. I am requesting a service call to insure that this does not happen again as I really need both my internet AND phone service. Could someone there set up an appointment ASAP?