TikTok Customer FAQ

Please refer to the link on this page for the most up-to-date contact information to resolve your account access issues.

If someone has accessed your account and changed your email or username, you should try to recover your account by using the "Forgot password?" link on the login screen. Follow the prompts to reset your password. If you can't access your email or if recovery options are not working, seek assistance through TikTok's official support resources.

قد يكون هناك عدة أسباب قد تجعل تغيير كلمة المرور غير ممكن. تأكد من إدخال المعلومات الصحيحة ومن أنك تستخدم أحدث إصدار من التطبيق. يجب أيضًا مراعاة الرجوع إلى خيارات استرداد الحساب إذا كنت تواجه مشكلات. إذا استمرت المشكلة، يمكنك الاطلاع على الرابط الخاص بأحدث معلومات الاتصال المتاحة هنا على هذه الصفحة.

TikTok's payment schedule typically aligns with their payout structure, which is designed to ensure creators are compensated regularly and efficiently. Payments may occur every 15 days to streamline processing, allowing time for verification of views, engagements, and earnings from content. This frequency ensures creators can consistently receive their earnings while allowing TikTok to maintain accuracy in payments.

If your account was banned after reinstalling TikTok, you may not be able to retrieve it. Accounts that are banned typically result from violations of community guidelines or terms of service. We recommend reviewing TikTok's guidelines to understand potential reasons for the ban. If you believe the ban was in error or want to appeal, you can check for options to appeal the ban within the app or on the website.