I cannot send emails in Thunderbird

GetHuman4085516's customer service issue with Thunderbird from December 2019

Help with my Thunderbird issue
The issue in GetHuman4085516's own words
The problem: I cannot send emails in Thunderbird

GetHuman4085516 did not yet indicate what Thunderbird should do to make this right.

How GetHuman4085516 fixed the problem
I'm not sure exactly what I did to tell you the truth. I followed your instructions the best I could, but my operating system, which is Windows * and my version of Thunderbird for some reason did not exactly match your instructions so I just followed your cues and clicked the tabs that I felt best matched and ended up changing my secure mail key and then checked ?make an exception to the certificate" and it worked!
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Thunderbird

Customer service issue
Reported by GetHuman4085516
Dec 12th, 2019 - 2 years ago
Fixed
GetHuman4085516 shared how to fix
Seen by 19 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman4085516 started working on this issue
Dec 12th, 2019 7:04pm
GetHuman4085516 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 8:19pm