I made a booking online for a car this morning picking up tomorrow afternoon and droppi...

GetHuman-stuprr's customer service issue with Thrifty Car Rental from August 2018

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The issue in GetHuman-stuprr's own words
I made a booking online for a car this morning picking up tomorrow afternoon and dropping of at Gateshead Saturday morning, I then sent my identification over only to receive and email back saying I need my original driving license to pick the car up or I’d be refused, * weeks ago I made the same booking and sent my identification over by email and picked the car up with no problem s, I was told to cancel it only then to be told I can’t have a refund! I think that isn’t fair WB******* is my booking reference
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Thrifty Car Rental

Customer service issue
Reported by GetHuman-stuprr
Aug 9th, 2018 - 7 mons ago
I have an issue with Thrifty Car Rental too
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Seen by 2 customers so far
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Timeline
GetHuman-stuprr started working on this issue
Aug 9th, 2018 4:47pm