Wife, Susan provided info to rent the car. After I saw times were wrong, I called AARP...

GetHuman-edcox's customer service issue with Thrifty Car Rental from July 2018

1 view
 | 
53 similar
 | 
0 following
Help with my Thrifty Car Rental issue
Next: our robot will wait on hold for GetHuman-edcox to get a Thrifty Car Rental rep on the line!
Always use the GetHuman Phone tocall Thrifty Car Rental. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-edcox's own words
Wife, Susan provided info to rent the car. After I saw times were wrong, I called AARP Travel Center which uses Expedia. I told the agent correct times* he said will have to start over. I then said to forget it and keep original times. He then intervened and said he would call Thrifty at JAX airport and have them correct times.Put me on hold for * minutes* Came back on and said he had spoken to them and they had changed to accommodate my new schedule. I wrote all of this on my confirmation itenerary. We appeared at Counter at JAX airport. Lady said you are an hour early and we don't have economy car. Will upgrade car level. I showed her my handwritten notes noting conversation with AARP*Expedia but she didn't care. Wife checked with all renting companies and we selected AVIS which was ** dollars more. Went back to Thrifty whom we had given credit card * to and told her to cancel. She said would automatically cancel when we didn't consumage rental. AARP Travel Center confirmation * for July *th is *************' Thrifty agent said we would add a day which would have tripled our rental cost. Quoting from my itinerary on "Late fees" " The following fees may be charged at the time of rental for addidional services* Extra Day $**.** and extra hour $*.**. These don't match up at all with what we were scheduled for: $*** and what she wanted to charge us...$***. That's all I have to say!*Albert and Susan Cox
GetHuman-edcox did not yet indicate what Thrifty Car Rental should do to make this right.
I have an issue with Thrifty Car Rental too
How GetHuman-edcox fixed the problem
We are waiting for GetHuman-edcox to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Thrifty Car Rental's attention and get better help faster. Tap below to get started.
Having Thrifty Car Rental issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-edcox fixes it.
This email address isn't valid

Thrifty Car Rental

Customer service issue
Reported by GetHuman-edcox
Jul 25th, 2018 - 10 mons ago
I have an issue with Thrifty Car Rental too
Fixed
Seen by 1 customer so far
Similar issue to 53 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-edcox started working on this issue
Jul 25th, 2018 3:13pm
GetHuman-edcox indicated the issue is not fixed yet.
Jul 25th, 2018 3:13pm