Wife, Susan provided info to rent the car. After I saw times were wrong, I called AARP...
GetHuman-edcox's customer service issue with Thrifty Car Rental from July 2018
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The issue in GetHuman-edcox's own words
Wife, Susan provided info to rent the car. After I saw times were wrong, I called AARP Travel Center which uses Expedia. I told the agent correct times* he said will have to start over. I then said to forget it and keep original times. He then intervened and said he would call Thrifty at JAX airport and have them correct times.Put me on hold for * minutes* Came back on and said he had spoken to them and they had changed to accommodate my new schedule. I wrote all of this on my confirmation itenerary. We appeared at Counter at JAX airport. Lady said you are an hour early and we don't have economy car. Will upgrade car level. I showed her my handwritten notes noting conversation with AARP*Expedia but she didn't care. Wife checked with all renting companies and we selected AVIS which was ** dollars more. Went back to Thrifty whom we had given credit card * to and told her to cancel. She said would automatically cancel when we didn't consumage rental. AARP Travel Center confirmation * for July *th is *************' Thrifty agent said we would add a day which would have tripled our rental cost. Quoting from my itinerary on "Late fees" " The following fees may be charged at the time of rental for addidional services* Extra Day $**.** and extra hour $*.**. These don't match up at all with what we were scheduled for: $*** and what she wanted to charge us...$***. That's all I have to say!*Albert and Susan Cox
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