Car rental agent didn’t think we would need Florida Sunp***, but we had to go through...

GetHuman741285's customer service issue with Thrifty Car Rental from June 2018

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Car rental agent didn’t think we would need Florida Sunp***, but we had to go through * tolls that had no humans and are racking up penalties left and right. I am NoT happy we were misdirected, but want to get this fixed. How can I get a sunp*** added to my contract without driving all the way back to the Tampa airport? Can I just get one added at a Thrifty location close to where we are staying?
I trust that Thrifty Car Rental will make this right and come up with a resolution that is fair.
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Thrifty Car Rental

Customer service issue
Reported by GetHuman741285
Jun 2nd, 2018 - 23d ago
I have an issue with Thrifty Car Rental too
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Items needed
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Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman741285 started working on this issue
Jun 2nd 2:28am
GetHuman741285 confirmed the issue is fixed. Hooray!
Jun 3rd 12:04pm