I received an email telling me that I got a refund. When I looked into it, it turns out...

GetHuman467024's customer service issue with ThredUp from December 2018

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The issue in GetHuman467024's own words
I received an email telling me that I got a refund. When I looked into it, it turns out that they refunded me for a jacket that I really, really wanted. No explanation for why the item was not shipped. I made the order with another really inexpensive item and would NOT have ordered anything at all if that jacket was not available. Especially since that other item cost less than the shipping cost of $*.**. So it would have seemed in order for them to explain WHY the jacket was not shipped before they just refunded me the money without explanation. Is it too late to cancel the entire order? Because, as I said, I was not even that interested in the remaining item, which now costs more to ship than the item costs itself.

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ThredUp

Customer service issue
Reported by GetHuman467024
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 480 others
0 customers following this

Timeline

GetHuman467024 started working on this issue
Dec 24th, 2018 5:47pm

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