I ordered a black winter Andrew Marc coat for $**.** from ThredUP from a picture I saw...

GetHuman-thegoodw's customer service issue with ThredUp from November 2018

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The issue in GetHuman-thegoodw's own words
I ordered a black winter Andrew Marc coat for $**.** from ThredUP from a picture I saw on their page last week, the detail was unclear since the coat is black. I received a small polka dot box today which before opening I thought were the shoes that I ordered from them since the box was shoe size. When I opened it there was a thin black quilted coat lining with a label that read Andrew Marc, I pulled the lining out of the box and could not figure out why I was sent a coat lining that had buttons on either side for attachment to a coat with no button holes, you could plainly see this was a coat lining. I looked on the invoice and it reads: Order * ********, item * ********, size M, Women's Andrew Marc Coat final sale, Est. Retail $***.**, ThredUP price $**.**. This is extremely upsetting and I am having very real anxiety over this, I've just spent $**.** for a coat lining and no coat. I want my money back and no charge for returning this item that I can never use and would never had ordered, I thought I was buying a coat in good faith.

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ThredUp

Customer service issue
Reported by GetHuman-thegoodw
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 397 others
0 customers following this
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Timeline

GetHuman-thegoodw started working on this issue
Nov 10th, 2018 6:30pm
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Nov 10th, 2018 6:31pm
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Nov 10th, 2018 6:32pm
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Nov 10th, 2018 6:32pm
GetHuman-thegoodw shared this issue with others over email
Nov 10th, 2018 6:34pm
GetHuman-thegoodw shared this issue with others over email
Nov 10th, 2018 6:34pm
GetHuman-thegoodw shared this issue with others over email
Nov 10th, 2018 6:34pm
GetHuman-thegoodw shared this issue with followers on Twitter
Nov 10th, 2018 6:34pm
GetHuman-thegoodw shared this issue with others over email
Nov 10th, 2018 6:46pm
GetHuman-thegoodw shared this issue with others over email
Nov 10th, 2018 6:46pm
GetHuman-thegoodw indicated the issue is not fixed yet.
Nov 10th, 2018 6:48pm

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