I received order* ******** - Item * ******** paid ***.** of a Tory Burch shoulder bag...

GetHuman-pamgreg's customer service issue with ThredUp from September 2018

Help with my ThredUp issue
The issue in GetHuman-pamgreg's own words
Return for a refund to my account or store credit . ... I received order* ******** - Item * ******** paid ***.** of a Tory Burch shoulder bag shiped from Duluth , GA. When purchasing the review states this item is in excellent condition and .... This i know is considered as a final sale . I pay serious attention of what is written of every item i purchase . This item is not as stated . Has two spots on outside front pealing , inside of pockets toward front is soiled all across . I regreat to say this is nothing near in excelent condition and is now the second time this has been happened to me . I have ordered many hand bags of a fitting discription and im now hopefully the next two already ordered and to be shiped are as expected . I'm asking to have a credit , ( as store credit ) or refund of this item after shiped upon receipt of . Dissatisfied of out come . Please reply soon ,. Thank you ,. Pamela * *****@***.com
This is the second time this has happened to me. The written reviews aren't accurate .*.
Refund or store credit upon return .
Customer respect .
To go with a store credit if necessary .
How GetHuman-pamgreg fixed the problem
I informed them the discription of the item was incotrct . Had wear and flaws . Was not in excellent condition and sent pictures as requested .
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ThredUp

Customer service issue
Reported by GetHuman-pamgreg
Sep 11th, 2018 - 2 years ago
Fixed
GetHuman-pamgreg shared how to fix
Seen by 11 customers so far
Similar issue to 263 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-pamgreg started working on this issue
Sep 11th, 2018 11:39pm
GetHuman-pamgreg indicated the issue is not fixed yet.
Sep 12th, 2018 3:11am
GetHuman-pamgreg indicated the issue is not fixed yet.
Sep 12th, 2018 3:33am
GetHuman-pamgreg indicated the issue is not fixed yet.
Sep 12th, 2018 3:34am
GetHuman-pamgreg indicated the issue is not fixed yet.
Sep 13th, 2018 1:36am
GetHuman-pamgreg indicated the issue is not fixed yet.
Sep 13th, 2018 1:37am
GetHuman-pamgreg confirmed the issue is fixed. Hooray!
Sep 14th, 2018 4:41pm
GetHuman-pamgreg confirmed the issue is fixed. Hooray!
Sep 15th, 2018 1:56am

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