I have been emailing about my Goody Box order with tracking Tracking...
GetHuman854699's customer service issue with ThredUp from July 2018
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The issue in GetHuman854699's own words
Extend deadline for return - see below. ... I have been emailing about my Goody Box order with tracking Tracking *: ********************. When I ordered it stated it would arrive *-* days. Now this isn't the case, and it will arrive when I am on vacation for two weeks. ALL I have asked the associate is that I receive an extension to view the items and return the ones I don't want by Tuesday, August **th. The response I receive made absolutely NO SENSE. I am vacationing in rural Vermont and the package CANNOT be forwarded* by the time it arrives I will be gone. **May I please receive an extension this package for the return date and not be billed for the items in the box? I understand your policy states the items must be returned within seven days. Otherwise, the box will be rejected at the post office and returned immediately to your facilty.
Contacted customer service multiple times via email and got an odd response, then no response at all.
Have an extension to return the box - shipping out on Tuesday, July **th.
A very long time customer!
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