I have been emailing about my Goody Box order with tracking Tracking...

GetHuman854699's customer service issue with ThredUp from July 2018

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The issue in GetHuman854699's own words
Extend deadline for return - see below. ... I have been emailing about my Goody Box order with tracking Tracking *: ********************. When I ordered it stated it would arrive *-* days. Now this isn't the case, and it will arrive when I am on vacation for two weeks. ALL I have asked the associate is that I receive an extension to view the items and return the ones I don't want by Tuesday, August **th. The response I receive made absolutely NO SENSE. I am vacationing in rural Vermont and the package CANNOT be forwarded* by the time it arrives I will be gone. **May I please receive an extension this package for the return date and not be billed for the items in the box? I understand your policy states the items must be returned within seven days. Otherwise, the box will be rejected at the post office and returned immediately to your facilty.
Contacted customer service multiple times via email and got an odd response, then no response at all.
Have an extension to return the box - shipping out on Tuesday, July **th.
A very long time customer!
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I received a goody box last week & I received another goody box yesterday. I only...I have not received my "Goody box" and my account says delivered.I never received my Goody Package and it was my first time dealing with ThredUP...I ordered a Goody Box. The box arrived and I went through the items, kept two. Th...it says size *-* which is it. also those heels look higher than *" they look almo...I want to activate a bag with the option for clothes that don't sell to be return...Can't speak to anyone so someone is out there using my money. - when trying to I...Want to add one item to my recent order.I've ordered several times from Thred up. I didn't receive an Item. I emailed th...My order is missing. I want my money back. And there’s no way to contact anybody...
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ThredUp

Goody Box purchase
Customer service issue
Reported by GetHuman854699
Jul 6th, 2018 - 4 years ago
I have an issue with ThredUp too
Fixed
Seen by 22 customers so far
Similar issue to 137 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman854699 started working on this issue
Jul 6th, 2018 2:30pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:54pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:55pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:56pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 4:00pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 4:00pm
GetHuman854699 confirmed the issue is fixed. Hooray!
Jul 9th, 2018 4:24pm
GetHuman854699 confirmed the issue is fixed. Hooray!
Jul 9th, 2018 4:26pm

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