I have been emailing about my Goody Box order with tracking Tracking...

GetHuman854699's customer service issue with ThredUp from July 2018

Help with my ThredUp issue
The issue in GetHuman854699's own words
Extend deadline for return - see below. ... I have been emailing about my Goody Box order with tracking Tracking *: ********************. When I ordered it stated it would arrive *-* days. Now this isn't the case, and it will arrive when I am on vacation for two weeks. ALL I have asked the associate is that I receive an extension to view the items and return the ones I don't want by Tuesday, August **th. The response I receive made absolutely NO SENSE. I am vacationing in rural Vermont and the package CANNOT be forwarded* by the time it arrives I will be gone. **May I please receive an extension this package for the return date and not be billed for the items in the box? I understand your policy states the items must be returned within seven days. Otherwise, the box will be rejected at the post office and returned immediately to your facilty.
Contacted customer service multiple times via email and got an odd response, then no response at all.
Have an extension to return the box - shipping out on Tuesday, July **th.
A very long time customer!
How GetHuman854699 fixed the problem
Company talked to me
Do you have a customer issue as well?
We can help you get ThredUp's attention and get better help faster. Tap below to get started.
Having ThredUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ThredUp

Goody Box purchase
Customer service issue
Reported by GetHuman854699
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 137 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman854699 started working on this issue
Jul 6th, 2018 2:30pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:54pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:55pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 3:56pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 4:00pm
GetHuman854699 indicated the issue is not fixed yet.
Jul 6th, 2018 4:00pm
GetHuman854699 confirmed the issue is fixed. Hooray!
Jul 9th, 2018 4:24pm
GetHuman854699 confirmed the issue is fixed. Hooray!
Jul 9th, 2018 4:26pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies