ThredUp Customer Service

Contact ThredUp & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about ThredUp. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting ThredUp, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

ThredUp: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for ThredUp.
There's more!
Click below to show 1 more questions, answers, and complete guides to common ThredUp customer support problems.

Contacting ThredUp customer support

Below you can compare and contrast the 3 ways to contact ThredUp by looking at which ones are the fastest and which ones other customers recommend the most for solving ThredUp customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact ThredUp across the following channels: Web, Chat.

Phone number / contactWaitVotes
Online Help at thredup.com
Customer Service
< 2 hrs118
Live Chat at thredup.com
Customer Service
4 mins54
Online Help at support.thredup.com
Customer Service
< 4 hrs44

Recent reasons customers contacted ThredUp:

I need to return my order now, how do I go about this?
I want to return an item and when I enter the information on the return page, I get to...
It does not give me an option to use my gift card at checkout I just purchased $*** in...
When tried to use my online gift card it gave me no option for gift card at checkout
I ordered and PAID for my order (Bundle order ********) several weeks ago. WHERE IS MY...
Refer a friend*Friend ordered but did not use code. Help for resolution
Need to cancel order ******* thredup ordered less than ** hours ago. Emergency
I need to change credit card info as the card on file got cancelled as it got hacked. B...
I try to cash out to PayPal. I insert the transfer code that is emailed to me.*But eac...
I am an existing customer and am Not able to use the advertised "Fall Deals "code to ge...
I have emailed thredup several times but received no response. I sent a box of clothes...
I ordered and paid for a dress **********. Paid the invoice and said it would be dlvd I...
I recently ordered and received a sundress from thredup in the description it says that...
I ordered Thred up for the first time a few weeks ago. I made returns, but I did not r...
Hi, on ********** I placed an order *BY*OMX*P***X, since it's my first order and checki...

Help me with my issue

Does GetHuman work with ThredUp?

GetHuman does not work with ThredUp's customer support operations, directly or in any other way. GetHuman has no partnership or relation to ThredUp at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check ThredUp's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting ThredUp at a Glance

ThredUp has no phone number
ThredUp has 1 chat option
ThredUp has no customer email
ThredUp has 2 help forumsBEST
ThredUp has no twitter handle
ThredUp has no facebook page
Contact information overview

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!