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ThompsonCigar.com Customer FAQ

Top Answers & How-to Guides

What is ThompsonCigar.com's Phone Number?

The question we are asked most often is about how to talk to ThompsonCigar.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on ThompsonCigar.com, simply click on the "Sign In" button at the top of the webpage. From there, click on the...

What is your age verification process?

At ThompsonCigar.com, we have a strict age verification process in place to ensure compliance with legal regulations and to promote...
Ask any question you have about ThompsonCigar.com customer service, get an answer now.
Contact ThompsonCigar.com customer service

Account Creation

How do I create an account?

To create an account on ThompsonCigar.com, simply click on the "Sign In" button at the top of the webpage. From there, click on the...
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Order Tracking

How can I track my order?

To track your order, simply log into your Thompson Cigar account and navigate to the "Order Status" page. There, you will find real-time...
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Promo Codes

How do I apply a promo code to my order?

To apply a promo code to your order on ThompsonCigar.com, simply add your desired items to your cart and proceed to checkout. At checkout,...
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Payment Methods

What payment methods do you accept?

ThompsonCigar.com accepts a variety of payment methods for your convenience. We gladly accept major credit cards including Visa, MasterCard,...
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Return Policy

What is your return policy?

Our return policy at ThompsonCigar is designed to ensure customer satisfaction. We understand that sometimes our products might not...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping. Thompson Cigar understands the passion for enjoying premium cigars worldwide. We proudly ship...
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Shipping Info

What are your shipping methods and delivery times?

At ThompsonCigar.com, we understand the importance of timely delivery. We offer multiple shipping methods to accommodate our customers'...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but it is important to contact our customer service team as soon...
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Authenticity Guarantee

Are your cigars guaranteed to be authentic?

Yes, at ThompsonCigar.com, we guarantee that all our cigars are 100% authentic. We understand the importance of providing our customers...
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Gift Cards

Do you offer gift cards?

Yes, we do offer gift cards. At Thompson Cigar, we understand the joy of giving a thoughtful gift. Our gift cards are the perfect option...
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Age Verification

What is your age verification process?

At ThompsonCigar.com, we have a strict age verification process in place to ensure compliance with legal regulations and to promote...
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Help me with my ThompsonCigar.com customer service issue

Ask any question you have about ThompsonCigar.com customer service. We will do our best to get you answers right away.
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