I have been on hold for ** minutes currently. I wanted to return the diapers that someo...

GetHuman-duponjul's customer service issue with The Honest Company from June 2018

Help with my The Honest Company issue
I have been on hold for ** minutes currently. I wanted to return the diapers that someone ordered, and it says that I have no current account with them, (still on hold) but...They took money out of my account, **.** and the sizes aren't the sizes needed, I never signed up to get diapers, only the samples, and I'm still on hold, that's ** minutes, I am not able to return something that was taken out of my account, yet, I don't exist in their system! I want to either get the right size or return my money PLEASE!!!
I trust that The Honest Company will make this right and come up with a resolution that is fair.
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The Honest Company

Customer service issue
Reported by GetHuman-duponjul
Jun 25th, 2018 - 2 mons ago
I have an issue with The Honest Company too
Fixed
Seen by 4 customers so far
Similar issue to 21 others
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Timeline
GetHuman-duponjul started working on this issue
Jun 25th 3:47pm
GetHuman-duponjul indicated the issue is not fixed yet.
Jun 25th 5:23pm