I have been on hold for ** minutes currently. I wanted to return the diapers that someone ordered, and it says that I have no current account with them, (still on hold) but...They took money out of my account, **.** and the sizes aren't the sizes needed, I never signed up to get diapers, only the samples, and I'm still on hold, that's ** minutes, I am not able to return something that was taken out of my account, yet, I don't exist in their system! I want to either get the right size or return my money PLEASE!!!
I trust that The Honest Company will make this right and come up with a resolution that is fair.