Remote for Tempurpedic stopped working

GetHuman-booohooo's customer service issue with Tempurpedic.com from March 2019

Help with my Tempurpedic.com issue
The issue in GetHuman-booohooo's own words
Reset and restart remote ... I bought a complete set of Tempurpedic mattress and frame in ****. In process of moving my residence, I never turned on my system although I continued to use it. My SER. GA ****** remote and an adjustable base. The remote has stopped working after replacing all the batteries and ensuring power supply. The Sleep country I bought suggested I get in touch directly as the remote may have to be reset via a computer of a reset button on the remote. Please help.
Frustrating because it should be an easy process but changing batteries and trying to reset does not work.
Would like access to help with video
I bought the product because I liked it but had no idea of the frustration to get to work again.
Change batteries, reset button on the black box to no avail.
I have an issue with Tempurpedic.com too
How GetHuman-booohooo fixed the problem
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Tempurpedic.com

Remote Series. GA ****** for adjustable bed frame bought in **** Queen Size
Customer service issue
Reported by GetHuman-booohooo
Mar 28th, 2019 - a mon ago
I have an issue with Tempurpedic.com too
Fixed
Seen by 11 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-booohooo started working on this issue
Mar 28th 3:14pm
GetHuman-booohooo indicated the issue is not fixed yet.
Mar 31st 5:18am
GetHuman-booohooo indicated the issue is not fixed yet.
Apr 1st 11:15am
GetHuman-booohooo indicated the issue is not fixed yet.
Apr 3rd 9:20pm
GetHuman-booohooo indicated the issue is not fixed yet.
Apr 3rd 9:27pm