Telstra Customer FAQ

No, Telstra is not exempt from Australian consumer law or protection. Like all businesses operating in Australia, Telstra is required to comply with the Australian Consumer Law. This law ensures fair trading and consumer protection, and contains various rights and protections for consumers. It requires businesses to provide goods and services that are of acceptable quality, fit for purpose, match the description or sample given, and have spare parts and repair facilities reasonably available, among other things. Failure to comply with these requirements may lead to legal consequences.

Sorry to hear you're having trouble with your landline. Firstly, please ensure the handset is properly connected to the base and that the base is connected to the wall socket. If everything is properly connected but the problem persists, try resetting the device. Unplug all cords from the wall socket and from the base of the phone. Leave it unplugged for about a minute, then reconnect everything. If this fails, it could be a problem with your service or the device itself. If the issue still persists, it may be necessary to replace the handset or get professional help from Telstra technicians.

We're sorry to hear that you're experiencing issues with your Telstra landline. To start troubleshooting, examine your handset to make sure it's properly connected and has power. You might also want to try a different handset in the same socket or the problematic handset in a different socket. If your phone has a cord make sure it's not damaged. Ensure that there are no diversions set on the line. In some cases, restarting the modem can also solve the problem. If the issue persists, it may be a network issue and you'll have to get in touch with Telstra for further assistance.