We apologize for the inconvenience you're experiencing. From our end, we can't directly address or resolve your issue since it is account-specific and requires investigation by Telkom's support staff. But generally, there could potentially be a delay in the application of the promotional data or it may not have been applied correctly. We recommend getting in touch with Telkom Customer Service as soon as possible. They are best equipped to check on the status, sort this out, and ensure you receive the data included in your package. We hope this gets resolved for you quickly.
Asked May 10, 2024 10:37 AM