I have wireless wifi, but am being charged for smartvoice at R**pm, my wifi has now bee...

GetHuman4109628's Overcharge/Strange charge issue with Telkom from December 2019

Help with my Telkom issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman4109628's own words
I have wireless wifi, but am being charged for smartvoice at R**pm, my wifi has now been disables as i am apparently in debt to the amount of R***.**, after calling the billing people and being transferred to an automated service, I was unable to cancel the smartvoice.*My account number is. ********* my cell is ********** I will be taking this to social media, if i do not hear from Telkom, as this is not my first problem with extremely poor service from Telkom.

GetHuman4109628 did not yet indicate what Telkom should do to make this right.

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Telkom

Overcharge/Strange charge issue
Reported by GetHuman4109628
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 412 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman4109628 started working on this issue
Dec 17th, 2019 10:44am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:45am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:45am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:45am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:45am
GetHuman4109628 shared this issue with friends on Facebook
Dec 17th, 2019 10:46am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:48am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:48am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:48am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 10:48am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 3:03pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 3:03pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 3:04pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 3:04pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 17th, 2019 3:04pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 18th, 2019 4:37pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 18th, 2019 4:37pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 18th, 2019 4:38pm
GetHuman4109628 indicated the issue is not fixed yet.
Dec 20th, 2019 5:57am
GetHuman4109628 indicated the issue is not fixed yet.
Dec 20th, 2019 10:55am