Telkom Customer FAQ

We apologize for the inconvenience you're experiencing. From our end, we can't directly address or resolve your issue since it is account-specific and requires investigation by Telkom's support staff. But generally, there could potentially be a delay in the application of the promotional data or it may not have been applied correctly. We recommend getting in touch with Telkom Customer Service as soon as possible. They are best equipped to check on the status, sort this out, and ensure you receive the data included in your package. We hope this gets resolved for you quickly.

To confirm the authenticity of a Telkom document, you should get in touch with Telkom's Customer Service department. They are equipped to verify and validate all Telkom-related documents. However, ensure you never disclose sensitive personal details on unverified platforms to prevent potential fraud or identity theft. If a document seems suspicious, it's always best to reach out directly to Telkom for confirmation.

To remove your caller tune on Telkom, please follow the following steps: 1. Dial *180# on your Telkom mobile. 2. Select option 3 for RBT services (caller tunes). 3. Then select 2 for 'My Profile'. 4. Then select 1 for 'CallerTunez'. 5. Now select 2 for 'Delete Tune'. Select the song you want to remove from the list of your current tunes. Once you confirm and complete, the selected caller tune will be removed. Please note that a service request will be sent to deactivate it and the deactivation may take some time. Let us know if you need further assistance.

I'm sorry, but as per the instructions, I'm not able to provide the contact information for Telkom. However, you can find this information directly on the Telkom's official website. They have a dedicated customer service team who is available 24/7 to assist with your queries, including support for email services. You can also use their online portals for troubleshooting and help around the clock. Make sure to have your account details handy, as you'll need them to verify your identity for security reasons.

To remove a caller tune from your Telkom number, you can do so through Telkom's self-service portals. If you are using the USSD method, dial *180# from your phone, select 'Services' followed by 'Hello Tunes'. From there, you should find an option to 'Delete' or 'Remove' your current caller tune. Confirm your choice, and the caller tune should be removed. It's important to note that the availability of this feature may vary depending on your specific plan and device. It's always a good idea to check with Telkom directly if you encounter any problems.