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TechSoup Customer FAQ

Top Answers & How-to Guides

What is TechSoup's Phone Number?

The question we are asked most often is about how to talk to TechSoup customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take to get approved for a TechSoup account?

The approval process for a TechSoup account typically takes around 1 to 2 business days. Once you complete the registration process...

Can I request products from multiple donor partners at the same time?

Yes, you can request products from multiple donor partners simultaneously through TechSoup. Our platform allows you to access a wide...
Ask any question you have about TechSoup customer service, get an answer now.
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Overview

What is TechSoup?

TechSoup is a nonprofit organization that connects nonprofit organizations, public libraries, and other civil society organizations...
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How does TechSoup work?

TechSoup is a global nonprofit organization that connects eligible nonprofit organizations and public libraries with discounted technology...
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Eligibility

Who is eligible to use TechSoup?

TechSoup is a nonprofit organization that aims to support other nonprofits and public libraries with discounted or donated technology...
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What are the eligibility criteria for requesting products?

To be eligible for requesting products from TechSoup, organizations must meet certain criteria. Firstly, they must be a registered...
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Products

What types of products or services does TechSoup offer?

TechSoup offers a wide array of products and services to nonprofit organizations, charities, and libraries. These include discounted...
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Can I request products from multiple donor partners at the same time?

Yes, you can request products from multiple donor partners simultaneously through TechSoup. Our platform allows you to access a wide...
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Approval Process

How long does it take to get approved for a TechSoup account?

The approval process for a TechSoup account typically takes around 1 to 2 business days. Once you complete the registration process...
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Fees

Are there any fees associated with using TechSoup?

There are no fees associated with using TechSoup's online platform. However, certain products and services have administrative fees,...
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Request Process

What happens after I submit a product request?

After you submit a product request on TechSoup, our team will carefully review your application. We verify the information provided...
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How long does it take to receive requested products?

The duration to receive requested products through TechSoup varies based on several factors. Generally, digital products like software...
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Help me with my TechSoup customer service issue

Ask any question you have about TechSoup customer service. We will do our best to get you answers right away.
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