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TechSoup Customer FAQ

Top Answers & How-to Guides

How do I Contact TechSoup Customer Service?

The question we are asked most often is about how to talk to TechSoup customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take to get approved for a TechSoup account?

The approval time for a TechSoup account usually ranges from one to five business days, influenced by application volume and...

Can I appeal if my account is not approved?

If an account is denied on TechSoup, users can usually appeal the decision. They should carefully review the reasons for...
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TechSoup Overview

How does TechSoup work?

TechSoup is a nonprofit that helps other nonprofits, charities, and libraries access affordable technology resources....
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What types of products or services does TechSoup offer?

TechSoup provides a variety of products and services tailored for nonprofits, charities, and libraries, including discounted or...
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Can I use TechSoup for personal projects or only for nonprofit purposes?

TechSoup primarily aids nonprofits, charities, and libraries with discounted technology resources, not personal projects....
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Eligibility and Approval

Who is eligible to use TechSoup?

TechSoup is designed for a variety of organizations, including registered 501(c)(3) nonprofits, libraries, schools, and...
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How long does it take to get approved for a TechSoup account?

The approval time for a TechSoup account usually ranges from one to five business days, influenced by application volume and...
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What are the eligibility criteria for requesting products?

TechSoup eligibility criteria focus on organizations' nonprofit status, typically including 501(c)(3) entities, educational...
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Can I appeal if my account is not approved?

If an account is denied on TechSoup, users can usually appeal the decision. They should carefully review the reasons for...
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What types of organizations qualify as nonprofit under TechSoup?

TechSoup supports various nonprofit organizations primarily in the United States and internationally. Eligible groups typically...
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Fees and Best Practices

Are there any fees associated with using TechSoup?

While many resources from TechSoup are free, some software donations and premium services may incur small fees to sustain...
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What are best practices for utilizing TechSoup resources?

To effectively use TechSoup resources, nonprofits should explore all offerings, assess their specific needs, engage with the...
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Product Requests

What happens after I submit a product request?

Once a product request is submitted to TechSoup, it is processed to confirm eligibility based on nonprofit status and program...
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How long does it take to receive requested products?

The time required to receive products from TechSoup can vary based on request type, product availability, and donor...
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Can I request products from multiple donor partners at the same time?

Organizations can request products from multiple donor partners through TechSoup, but they must carefully consider each...
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Are there any tools for tracking the products I have requested?

TechSoup provides tools for tracking requested products through users' accounts, where they can view order history, status, and...
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