What happens after I submit a product request?

After you submit a product request on TechSoup, our team will carefully review your application. We verify the information provided and ensure your organization is eligible for the requested product. This process typically takes around 2-3 business days. Once approved, you will receive an email notification with instructions on how to access and download the requested software or hardware. In some cases, we may need additional information or documentation, and our team will reach out to you for clarification. If your request is declined, we will notify you via email and provide an explanation. TechSoup aims to make the product acquisition process as smooth as possible, helping nonprofits and social good organizations access the tools they need to create a positive impact in their communities.