How catchy is: NOTHING HAS BEEN DONE?????

GetHuman-esseff's customer service issue with Teavana.com from July 2018

Help with my Teavana.com issue
The issue in GetHuman-esseff's own words
GET IT FIXED or buy a replacement part ... I was givern a Teavana Thermal drinking device recently. The part that allows the fluid to be retained or released has come apart and won't go back together. How get a replacement part? Thank you*Stan Fintzy
How should I know what they don't know?
Replace the broken part.
This was a gift. How can I become a customer if I can't get this resolved?
Just to make my frustration known to you.
I have an issue with Teavana.com too
How GetHuman-esseff fixed the problem
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Teavana.com

Thermal drinking device
Customer service issue
Reported by GetHuman-esseff
Jul 29th, 2018 - 9 mons ago
I have an issue with Teavana.com too
Fixed
Seen by 10 customers so far
Similar issue to 561 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-esseff started working on this issue
Jul 29th, 2018 5:48pm
GetHuman-esseff indicated the issue is not fixed yet.
Jul 29th, 2018 5:49pm
GetHuman-esseff indicated the issue is not fixed yet.
Jul 30th, 2018 3:29am
GetHuman-esseff indicated the issue is not fixed yet.
Jul 30th, 2018 8:40pm
GetHuman-esseff indicated the issue is not fixed yet.
Jul 30th, 2018 8:44pm