I ordered the self employed edition with the Colorado state. I paid ***.** for this...

GetHuman2151464's customer service issue with TaxAct from February 2019

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The issue in GetHuman2151464's own words
I ordered the self employed edition with the Colorado state. I paid ***.** for this. Now I need to add on an additional state and I cannot figure out how to do that. I also ordered a az state module not knowing that it belongs to the professional software so I cannot download it. I need a **.** credit back on the az software I paid for and I need to know how to add on an addition state to my self-employed edition. I have been with taxact for years and have never had a problem before the prices have gone up lots and getting a hold of someone is very difficult. I have called several times. I have taxes here that I need to get done and would appreciate some help with this.
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TaxAct

Customer service issue
Reported by GetHuman2151464
Feb 7th, 2019 - 4 mons ago
I have an issue with TaxAct too
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Seen by 6 customers so far
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GetHuman2151464 started working on this issue
Feb 7th 1:06am