Cannot efile and I got charged

GetHuman625346's customer service issue with TaxAct from April 2018

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The issue and preferred resolution, in GetHuman625346's own words:
The problem I ran into: Cannot efile and I got charged
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TaxAct

Free tax act
Customer service issue
Reported by GetHuman625346
Apr 24th, 2018 - 3 mons ago
I have an issue with TaxAct too
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Seen by 2 customers so far
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Timeline
GetHuman625346 started working on this issue
Apr 24th 5:58pm