Being charged for using last years and I did not do that - File taxes

GetHuman603527's customer service issue with TaxAct from April 2018

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Help with my TaxAct issue
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The issue and preferred resolution, in GetHuman603527's own words:
File taxes ... Being charged for using last years and I did not do that
Not charge me and efile
Help with my TaxAct issue
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TaxAct

Customer service issue
Reported by GetHuman603527
Apr 17th, 2018 - 3 mons ago
I have an issue with TaxAct too
Not resolved
Seen by 2 customers so far
Similar issue to 341 others
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Timeline
GetHuman603527 started working on this issue
Apr 17th 2:44pm