I just went to the Taco Bell in norwell Ma. on Washington Street. I waited a very long...

GetHuman-lscsunsh's customer service issue with Taco Bell from December 2018

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The issue in GetHuman-lscsunsh's own words
I just went to the Taco Bell in norwell Ma. on Washington Street. I waited a very long time in the drive through I would have left but was trying to give the workers the benefit of the doubt bc I figured they were teenagers. I ordered plain beef soft taco with just beef and cheese. I repeated it several times. When I got to the drive through I even asked the cashier who stated yes just beef and cheese. They were all wrong. I went inside and told the cashier who was nice and said they would be replaced but then I had to wait an additional ** min. This is not acceptable. There were a lot of upset customers who had been waiting also and canceled their orders. When I asked why were they taking so long the poor cashier was trying so hard said he was trying and I saw this but the teenagers in the back that were making them were all fooling around and laughing the manager had no control. One customer asked if she could go back and make her own b*c it was ridiculous. Just wanted to let you know that this is really unacceptable we will not be going back.*Michelle Kippenhan

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Taco Bell

Customer service issue
Reported by GetHuman-lscsunsh
Dec 30th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 793 others
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GetHuman-lscsunsh started working on this issue
Dec 30th, 2018 6:37pm