I placed an order online. I wanted it ready at *:** and I get a text at *:** saying it...

GetHuman-ilovemyp's customer service issue with Taco Bell from July 2018

16 views | 102 similar | 0 following
Help with my Taco Bell issue
Next: our robot will wait on hold for GetHuman-ilovemyp to get a Taco Bell rep on the line!
Always use the GetHuman Phone to call Taco Bell. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in.
The issue in GetHuman-ilovemyp's own words
I placed an order online. I wanted it ready at *:** and I get a text at *:** saying it's done already. I walk in there only to be informed that one of the items I ordered isn't even offered anymore and that they don't have any chips made for the nachos I ordered and they had not even started my order. I went on to the app to cancel and request a refund but that is not offered. I don't think I should have to pay **.** for an order I didn't even receive. This is the first, last, and only time I will ever use that app. Do not offer online ordering if the restaurant has no interactions with it to notify the customer of an issue with their order.
I paid for food and I left the restaurant empty handed and no one seems to care that I spent **.** on food we didn't get to eat.
I want you to refund my son's card for the cost of the food we didn't get.
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Taco Bell

Taco Bell app
Customer service issue
Reported by GetHuman-ilovemyp
Jul 12th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 102 others
0 customers following this
Items needed
Email
Phone Number
Name
Home and Billing Address
Address of Taco Bell
Manager of Taco Bell
Employee Name

Timeline

GetHuman-ilovemyp started working on this issue
Jul 12th, 2018 12:25am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 12th, 2018 2:09am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 12th, 2018 2:10am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 12th, 2018 2:11am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 12th, 2018 2:11am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 13th, 2018 1:47am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 13th, 2018 1:52am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 13th, 2018 1:53am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 13th, 2018 1:54am
GetHuman-ilovemyp indicated the issue is not fixed yet.
Jul 15th, 2018 4:45pm