I’ve had this account for over a year and half. I live In a **** sq foot apartment and...

GetHuman2033485's customer service issue with TXU Energy from January 2019

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The issue in GetHuman2033485's own words
I’ve had this account for over a year and half. I live In a **** sq foot apartment and my bill is always double what other people have with the same floor plan and location apartment in same complex. I’ve had maintenance check the ac twice, they say it’s fine. My bill is as high as the **** sq foot homes of some of my friends. I keep thermostat on ** in the summer. People with same floor plan keep thermostat on ** or ** and hill never goes Over *** in summer months. Mine is close to ***. I need Help. Maybe a cheaper*Plan or something. Something just isn’t right. Please help me. $*** in the winter just cant be right.
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TXU Energy

Customer service issue
Reported by GetHuman2033485
Jan 24th, 2019 - 3 mons ago
I have an issue with TXU Energy too
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Seen by 5 customers so far
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Timeline
GetHuman2033485 started working on this issue
Jan 24th 10:22pm