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TOMS Customer FAQ

Top Answers & How-to Guides

What is TOMS's Phone Number?

The question we are asked most often is about how to talk to TOMS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer any vegan or cruelty-free products?

Yes, TOMS offers a variety of vegan and cruelty-free products. We understand the importance of aligning our values with our customers'...
Ask any question you have about TOMS customer service, get an answer now.
Contact TOMS customer service

Order Tracking

How Do I Track My TOMS Order?

When tracking your order on Toms, you need your order confirmation email. The email contains a tracking link and order number. If you...
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Shipping

How long does shipping take?

Shipping times for TOMS vary depending on the shipping method selected and the destination. Standard shipping within the United States...
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International Shipping

Do you offer international shipping?

Yes, TOMS offers international shipping to many countries across the world. Customers can select their country during the checkout...
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Returns

What is your return policy?

Our return policy at TOMS is designed to provide a hassle-free experience for our customers. We understand that sometimes items may...
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Payment Methods

What payment methods do you accept?

At TOMS, we offer a variety of convenient payment methods to ensure a seamless shopping experience. You can easily complete your purchase...
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Discounts and Promotions

Do you offer any discounts or promotions?

Yes, TOMS offers various discounts and promotions to give back to their customers. They frequently run sales and promotional events...
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One for One Program

What is the TOMS One for One program?

The TOMS One for One program is a unique initiative that aims to improve lives through a simple but powerful idea. For every product...
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In-store Availability

Can I buy TOMS products in stores?

Yes, TOMS products are available for purchase in various retail stores worldwide. TOMS has a widespread presence, and their products...
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Sizing

Are TOMS shoes true to size?

Yes, TOMS shoes generally run true to size. However, it is important to note that sizing can vary slightly between different shoe styles,...
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Vegan Products

Do you offer any vegan or cruelty-free products?

Yes, TOMS offers a variety of vegan and cruelty-free products. We understand the importance of aligning our values with our customers'...
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Help me with my TOMS customer service issue

Ask any question you have about TOMS customer service. We will do our best to get you answers right away.
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