ORDER NUMBER ************I have not received my order. I have e-mailed customer service...
GetHuman-juleekin's customer service issue with TOMS from December 2018
Help with my TOMS issue
First: share to improve GetHuman-juleekin's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-juleekin's next move: talk to TOMS when they open.
TOMS's call center is closed now. We will send GetHuman-juleekin a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-juleekin may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-juleekin's own words
ORDER NUMBER ************I have not received my order. I have e-mailed customer service and no response. MY order showed that it was out for delivery, but then for the past week, the tracking states, "Awaiting Delivery Scan". I have no package. Tracking has not updated since. Is my package lost? **I either want my money back or for you to send the SAME order back out to me. **I have a different address to send it to if needed.
GetHuman-juleekin did not yet indicate what TOMS should do to make this right.
I have an issue with TOMS too
How GetHuman-juleekin fixed the problem
We are waiting for GetHuman-juleekin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.