I bought shoes about a week ago , I did talk with a customer service rep , he sent me a...

GetHuman1675121's customer service issue with TOMS from December 2018

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The issue in GetHuman1675121's own words
I bought shoes about a week ago , I did talk with a customer service rep , he sent me a return label which I will use to return the shoes . But my question is I bought these shoes on cyber Monday and in actuality I would just like to Exchange for a different size I don’t want the money back from the shoes . So In conclusion once the shoes are return will I still be able to buy the same shoes for the same deal price that I originally bought them for . Or will the money be return and i have to rebuy for a different price . And if that is the case is there another option because that’s not what I would like to do
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TOMS

Customer service issue
Reported by GetHuman1675121
Dec 2nd, 2018 - 6 mons ago
I have an issue with TOMS too
Not resolved
Seen by 6 customers so far
Similar issue to 156 others
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Timeline
GetHuman1675121 started working on this issue
Dec 2nd, 2018 8:46pm