My package says it was delivered but I haven’t received it. I want my money back.

GetHuman-mendezvi's customer service issue with TOMS from June 2018

Help with my TOMS issue
The problem I ran into: My package says it was delivered but I haven’t received it. I want my money back.
I trust that TOMS will make this right and come up with a resolution that is fair.
Help with my TOMS issue
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TOMS

Customer service issue
Reported by GetHuman-mendezvi
Jun 16th, 2018 - 2 mons ago
I have an issue with TOMS too
Fixed
Seen by 3 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-mendezvi started working on this issue
Jun 16th 3:11am
GetHuman-mendezvi indicated the issue is not fixed yet.
Jun 16th 3:14pm