Hi TCL team, I am writing this complaint to let you guys know that how pathetic your pr...

GetHuman3982885's customer service issue with TCL from November 2019

Help with my TCL issue
First: share to improve GetHuman3982885's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3982885 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman3982885's own words
Hi TCL team, I am writing this complaint to let you guys know that how pathetic your products are. I recently purchased the TCL **” *K LED Android TV. It has been just * months and I have been facing issues. The picture quality is worst, and the view has gone distorted. For this I had raised a complaint with TCL CS “IN**************”, resulting which TCL agent visited my home and after analysis he informed that the motherboard of the TV needs to be replaced. It took almost ** days to get it done. After installing the motherboard the agent informed that there is no improvement hence the complete panel needs to be changed and to do this it will take another * days.**Today I call the respective supervisor (Vinod) to check the status who informed that the company doesn’t have the panel hence the TV will be replaced. I fail to understand that it’s been almost a month and I have to wait. TCL being one of the best brand around the world but the products are the worst and on top of it the support team is not helpful. I also spoke to the Manager “Mohit” who lacks customer handling and doesn’t know how to manage an irate customer.**With this medium I want to escalate the issue and request you to please help in getting the TV replaces as a mater or urgency and get the issue resolved.**I have mentioned the new ticket no. shared with me for you reference. IN************

GetHuman3982885 did not yet indicate what TCL should do to make this right.

How GetHuman3982885 fixed the problem

We are waiting for GetHuman3982885 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get TCL's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having TCL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TCL

Customer service issue
Reported by GetHuman3982885
Nov 23rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 706 others
0 customers following this

Timeline

GetHuman3982885 started working on this issue
Nov 23rd, 2019 10:19am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies