Hello,*I purchased tickets from Venice to Dakar and was told my flight included both ch...
GetHuman986246's customer service issue with TAP Portugal from August 2018
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The issue in GetHuman986246's own words
Hello,*I purchased tickets from Venice to Dakar and was told my flight included both check in bags as well as carry ons. However when me and my family arrived at the airport we were charged for * bags at ** euros each for a total of ***!!! **We went to costumer service during our layover in Lisbon and it was suggested that we contact you.**Not only are we requesting a refund to our credit card, but also a note in my travel record so we are not hassled and have to pay *** euros on our way home. **I am attaching a copy of my receipt of payment along with my boarding pass.**Please let me know if you need any additional information!
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