Hello,*I purchased tickets from Venice to Dakar and was told my flight included both ch...

GetHuman986246's customer service issue with TAP Portugal from August 2018

Help with my TAP Portugal issue
The issue in GetHuman986246's own words
Hello,*I purchased tickets from Venice to Dakar and was told my flight included both check in bags as well as carry ons. However when me and my family arrived at the airport we were charged for * bags at ** euros each for a total of ***!!! **We went to costumer service during our layover in Lisbon and it was suggested that we contact you.**Not only are we requesting a refund to our credit card, but also a note in my travel record so we are not hassled and have to pay *** euros on our way home. **I am attaching a copy of my receipt of payment along with my boarding pass.**Please let me know if you need any additional information!
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TAP Portugal

Customer service issue
Reported by GetHuman986246
Aug 13th, 2018 - 7 mons ago
I have an issue with TAP Portugal too
Fixed
Seen by 4 customers so far
Similar issue to 107 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman986246 started working on this issue
Aug 13th, 2018 5:13pm
GetHuman986246 indicated the issue is not fixed yet.
Aug 13th, 2018 6:17pm
GetHuman986246 indicated the issue is not fixed yet.
Aug 14th, 2018 6:49pm