My I-Phone was no longer working and T-Mobile requested that I put a full deposit down...

GetHuman5366604's customer service issue with T-Mobile from October 2020

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The issue in GetHuman5366604's own words
My I-Phone was no longer working and T-Mobile requested that I put a full deposit down of over $****.** (which I really couldn't afford) in order for them to mail me the new I-Phone. I was already being inconvenienced with an expensive I-Phone that was paid for in full. I also purchased another phone that was paid for in full. I'm not understanding why did I have to pay that substantial amount of deposit in order to get the replacement phone. Today, I called T-Mobile regarding the return deposit payment and they stated that they had not returned that deposit as of today. I received an email on Tuesday, October *, **** informing me that T-Mobile had received the old phone and it had been checked already for any damages, and therefore, they should have returned my deposit immediately. Today, Wednesday, October **, **** I have to wait several more days for the deposit amount over $*,***.** to be credited back to my account. Had I not called today, my deposit would still had not been returned to me. I'm not only upset that an expensive I-phone that I purchased a year ago was no longer working for me, but the fact that I had to put a substantial amount of deposit down before I got the new I-Phone mailed to me and the procrastination of T-mobile refunding me my money. Not a happy customer and will consider moving all of my services to another provider. Please respond to my complaint through my business email listed below.

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T-Mobile

Customer service issue
Reported by GetHuman5366604
Oct 14th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1854 others
0 customers following this

Timeline

GetHuman5366604 started working on this issue
Oct 14th, 2020 4:55pm

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