I have a MetroPCS account now they tell me that metro PCS is owned by T-Mobile if so fo...

GetHuman5161067's Update Account Info issue with T-Mobile from August 2020

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Before contacting them, items GetHuman5161067 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman5161067's own words
I have a MetroPCS account now they tell me that metro PCS is owned by T-Mobile if so for the last past * months I have not been able to make contact with my son that's in the US military services I got him a MetroPCS phone which he has an iPhone which I have a phone with metro PCS he cannot call me and I cannot call him I cannot call the home phone from this phone that I'm on now emailing you I need real phone service I pay my bill on time never late with it and also pay over my bill to make sure the bones are never turned off I had this countdown for some time you actually think you could actually get working service that really works that's why I got this phone service so I would not lose contact with my son and he will not lose contact with home please have someone to contact me back about this situation the number is area code *** *** *** * if this situation isn't resolved by Monday I'm switching my phone services!

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T-Mobile

Update Account Info issue
Reported by GetHuman5161067
Aug 13th, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 1907 others
0 customers following this

Timeline

GetHuman5161067 started working on this issue
Aug 13th, 2020 8:18pm

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