New Prepaid account, not properly activated??

GetHuman-philbud's customer service issue with T-Mobile from December 2018

29 views | 4548 similar | 0 following
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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-philbud's own words
Make or receive a call! ... Purchased T-Mobile SIM & prepaid plan last night at a T-Mobile store. I am not able to make or receive calls. Spent ** minutes on the phone, was bounced around, and finally the call dropped. My receipt says my new number is (***) ***-****. The SIM number is *******************F
It took a long time in the store last night, and whatever they did probably was not correct. Spent ** minutes on the phone today, only to be told my SIM wasn't from T-Mobile, was given a bad phone number, and then my call was dropped.
Correctly activating my account*phone.
Tried https:**prepaid.t-mobile.com*bring-your-own-device but it will not accept the IMEI printed on my phone
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T-Mobile

New SIM on Prepaid plan
Customer service issue
Reported by GetHuman-philbud
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 4548 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-philbud started working on this issue
Dec 27th, 2018 9:33pm

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