New Prepaid account, not properly activated??

GetHuman-philbud's customer service issue with T-Mobile from December 2018

43 views | 4548 similar | 0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-philbud to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-philbud's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store -
The issue in GetHuman-philbud's own words
Make or receive a call! ... Purchased T-Mobile SIM & prepaid plan last night at a T-Mobile store. I am not able to make or receive calls. Spent ** minutes on the phone, was bounced around, and finally the call dropped. My receipt says my new number is (***) ***-****. The SIM number is *******************F
It took a long time in the store last night, and whatever they did probably was not correct. Spent ** minutes on the phone today, only to be told my SIM wasn't from T-Mobile, was given a bad phone number, and then my call was dropped.
Correctly activating my account*phone.
Tried https:***bring-your-own-device but it will not accept the IMEI printed on my phone
How GetHuman-philbud fixed the problem

We are waiting for GetHuman-philbud to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-philbud fixes it.
This email address isn't valid


New SIM on Prepaid plan
Customer service issue
Reported by GetHuman-philbud
Dec 27th, 2018 - 4 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 4548 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account


GetHuman-philbud started working on this issue
Dec 27th, 2018 9:33pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers