I paid for a $** prepaid plan over the phone and was unable to get phone activated beca...
GetHuman1821063's customer service issue with T-Mobile from December 2018
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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1821063's own words
I paid for a $** prepaid plan over the phone and was unable to get phone activated because of my phone. T-mobile sent me a sim starter kit in the mail which has not been activated. I wanted to cancel my order and get a refund for the $** * tax that I paid. I was told that I would have to return the sim card first. I sent the sim card to the address that was on the package and it was returned to me saying address was not valid. I then took it to a T-Mobile store and they told me I had to request a return shipping label. No one has yet to do that or give me an address to ship it to. I have talked to several T-Mobile reps. over the past weeks to no avail. I really don't know what do, but would like to get a refund. Again it has not been activated, I was not assigned a phone number and I have already paid for the service.*ORDER NUMBER: CTMUR*OND******ORDER DATE: ****-**-**T**:**:**-**:*** T-Mobile*Thanks for your order!* View Order*Hi janace lavont, *Here is the charge on my debit card*** Nov **** **:**:***Visa settle - TMOBILE*PREPD B*C, ***-***-****, WAUS*-$**.****I was told this was done by rebellion care dept.
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