Today is T-mobile Tuesday. I went to the T-mobile retail store in Lawrenceville, Ga. Th...

GetHuman-abroker's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-abroker's own words
Today is T-mobile Tuesday. I went to the T-mobile retail store in Lawrenceville, Ga. The specific location is **** Sugarloaf Pkwy Ste J, Lawrenceville, GA, *****. I asked for one of the Halloween buckets being given out I was told that I could not have one because I had already redeemed the bucket. I had not, I had attempted to download the receipt for the bucket, but something went wrong, so I took a screen shot of this and bought this into the store. I attempted to explain that I had not redeemed this coupon, but they would not listen. I was denied a bucket, and I saw them give another person * buckets. I have been a customer for ** years and would like T-mobile to give me one good reason why I should continue to remain a customer after this.

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Customer service issue
Reported by GetHuman-abroker
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3264 others
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GetHuman-abroker started working on this issue
Oct 23rd, 2018 8:01pm