I have a problem with Uncle Sam and need a letter from you with your letter head tellin...

GetHuman1365068's customer service issue with T-Mobile from October 2018

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Before contacting them, items GetHuman1365068 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1365068's own words
I have a problem with Uncle Sam and need a letter from you with your letter head telling me the total amount I paid T-Mobile for the years of **** and ****. I have been getting the run around since September **,****. I was told yesterday this was a legal situation and I might get a reply by mid November. I do not need anything fancy, just the total amount I paid you for **** and ****. I have had to get this information from several companies and all I had to do was get in touch with their accounting department and verify who I am. My Name is Larry Bonnell, and my billing address is P.O. Box ***, Athens, AL *****. My service address is *** Camelot Dr., Athens, AL *****. My phone number is ***-***-**** and the last four of my SS* is ****. I am not sure, but I believe my pin is ******. My email address is *****@***.com . I really need this ASAP or I would not have found a way to get in touch with someone. I have been working with a team member by the name of Jennifer. She has been very courteous but in no way does she know hot to get what I need. I do not need ANY statements, just the total amount paid to you for the two years. I am giving you my email address but I need you to sent the information by mail with your letter head. I was told I spent $***.** for **** and $***.** for ****. But if you do not mind I need something in a letter. The above amounts may or may not be correct, that is just what I was told.
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T-Mobile

Customer service issue
Reported by GetHuman1365068
Oct 17th, 2018 - a mon ago
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Seen by 2 customers so far
Similar issue to 3156 others
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Timeline
GetHuman1365068 started working on this issue
Oct 17th 6:26pm