T-Mobile continues to send me a bill and I have never had an account with them. When I...

GetHuman-mswclark's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-mswclark's own words
T-Mobile continues to send me a bill and I have never had an account with them. When I call I'm told they cannot access my account, because I need a * digit passcode. No one have access to address my concerns without me giving them a passcode that I never had, duugggh because I never had service with them. It seems to me that the account number from the bill with name, address and my personal should be more than enough. Not. If you do get someone that speaks English which is far and almost impossible, understandably so, since the company is located in Germany the corporate solutions etc... are all stuck on stupid. Not one person has taken the initiative to go a step further to assist in resolving this matter. Stay away from T-Mobile

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Customer service issue
Reported by GetHuman-mswclark
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3135 others
0 customers following this


GetHuman-mswclark started working on this issue
Oct 16th, 2018 11:01pm