There is always an issue with the app and frankly the service is not very good. I’ve ha...
GetHuman1341307's customer service issue with T-Mobile from October 2018
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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1341307's own words
There is always an issue with the app and frankly the service is not very good. I’ve had more problems with this phone company and the phone (iPhone *)then I’ve had with any other and if you want to change the due date it’s a long process and your charged twice in one month that is stupid !! if I would have known this was going to be so hectic I would not have changed it. I’m not a happy person I work hard pay my bills on time I shouldn’t have to throw out money like that for a bill I just paid .I will NOT recommend anyone to get a phone and plan through T-Mobile. I don’t want to have this phone company or plan anymore I was told I could stop it there’s no contract but every time I go to talk to one of them at the store they don’t want to do it well I say that’s bad for business and not very loyal to your customers. I’m over the top unhappy. I’m not going to pay out another dime. I want this fix. Nothing but lies from your sales associates. I prefer to speak with someone who has the authority to help me cause this is total b.s
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