A worker at the Swansea MA location a David Swansea was the worker who got me into a is...

GetHuman-jkubicek's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-jkubicek's own words
A worker at the Swansea MA location a David Swansea was the worker who got me into a issue with my past carrier Verizon. I swapped over to you guys using the Veterans deal you guys have and was told by your worker that my line and my wife’s line would be paid off by T-mobile. Well come to find out Mr. Swansea only put through the pay off for me, and not my wife. I have been in the store near me (*) times and I keep being told the District Manger will call me and I keep getting blown off and no call. The workers in the store refuse to give me the district managers last name but his first name is Dan. I have waisted my time coming in multiple times and it’s complete bull ****. All I want is my Verizon cancellation paid off that you guys were supposed to do in the first place.

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Customer service issue
Reported by GetHuman-jkubicek
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 3057 others
0 customers following this
Items needed
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Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account


GetHuman-jkubicek started working on this issue
Oct 13th, 2018 8:11pm

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