I have been a customer of t *Mobile starting with Omnipoint in ****. I have an LG K * p...

GetHuman-catuccy's customer service issue with T-Mobile from June 2018

4 views | 794 similar | 0 following
Help with my T-Mobile issue
First: share to improve GetHuman-catuccy's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-catuccy to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-catuccy's own words
I have been a customer of t *Mobile starting with Omnipoint in ****. I have an LG K * phone and have been having issues with it for the past few months. While working on the phone with tech support **** of my pictures were deleted. I was to go into my phone and look in folders they had to be there. They were not. In calling t Mobile yesterday I was told that they were accidentally deleted. They know say I need to buy a new phone. They told me about the LG K ** which is listed at $***.** and they would allow me a $** credit. So my time wasted with hours on the phone with techs and then to be told the phone is no good. I think after almost ** years with a company the customer should be treated better than this. I guess that is why people go from company to company. So the customer should be loyal but the carrier. Apparently the company fees they can be replaced by a new customer who gets better deals. I have spent hours on the phone with technical support with storage issues to know be told months *later its probably the phone. This has been a total waste of my time. I would like to be compensated for my time and effort. Hasn't ** years being with your company earned me anything more and the loss of **** pictures. *Thank you,*Ron Catuccy* ***-***-****

GetHuman-catuccy did not yet indicate what T-Mobile should do to make this right.

How GetHuman-catuccy fixed the problem

We are waiting for GetHuman-catuccy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-catuccy fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-catuccy
Jun 21st, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 794 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account


GetHuman-catuccy started working on this issue
Jun 21st, 2018 10:56am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies