Good morning, I drop my phone in water on June *. I called on June * to customer servic...

GetHuman772168's customer service issue with T-Mobile from June 2018

Help with my T-Mobile issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman772168's own words
Good morning, I drop my phone in water on June *. I called on June * to customer service I was told I need it to follow my claim in my T-mobile account, but I forgot my password and I have been trying to re-set it, but I haven't been able to do it because I need to have a new app. the only way I can communicate is true email. On June * I called a friend from facebook messenger then she use her husband phone to call T-mobile customer service, and they weren't able to help me either.* On Friday I went to a T-mobile store I was there for almost * hrs and my problem wasn't able to get resolve -either. You might be able to see the notes. my * ***-***-*****This experience is been a night mare I just can't believe is no one person from T-mobile to solve my problem I have been with T-mobile since **** I just hope you can help me. Thank you. Marcela Huerta
GetHuman772168 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman772168 fixed the problem
We are waiting for GetHuman772168 to fix the problem and share the solution with the rest of us customers.
Please help with my T-Mobile issue
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would T-Mobile email you?
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman772168
Jun 11th, 2018 - 9 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 320 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman772168 started working on this issue
Jun 11th, 2018 4:33pm
GetHuman772168 indicated the issue is not fixed yet.
Jun 11th, 2018 6:50pm
GetHuman772168 indicated the issue is not fixed yet.
Jun 11th, 2018 6:51pm