I called into the call center today (Wichita) and spoke with Kathy. I’m a disabled vete...

GetHuman-jimmymo's customer service issue with T-Mobile from May 2018

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The issue in GetHuman-jimmymo's own words
I called into the call center today (Wichita) and spoke with Kathy. I’m a disabled veteran and wanted to check on some billing information. She was the most sarcastic condescending customer service representative I’ve talked to in quite some time. I cannot help that I’m on a fixed income and even though I’ve been behind on my bill lately, I always pay. I’ll put it this way, if she spoke to her mother the way she did me, she would probably be in big trouble. I will never call the call center again unless the store tells me I have no choice. I really hope that call was recorded. At first I thought she was being polite and helpful then it beacame clear she was tired of getting a call like mine and treated me like I was ignorant and stupid. T-mobile, you should be ashamed of yourself for allowing this type of culture to run rampant in your company.(similar experiences with your call center in the past).

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T-Mobile

Customer service issue
Reported by GetHuman-jimmymo
May 30th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 295 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-jimmymo started working on this issue
May 30th, 2018 6:52pm
GetHuman-jimmymo shared this issue with followers on Twitter
May 30th, 2018 6:53pm
GetHuman-jimmymo indicated the issue is not fixed yet.
May 30th, 2018 8:41pm
GetHuman-jimmymo indicated the issue is not fixed yet.
May 31st, 2018 8:00pm

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