T-Mobile Dispute Letter*I will try to make this simple. The dates are not exact.*Oct...

GetHuman-blitztal's customer service issue with T-Mobile from May 2018

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T-Mobile Dispute Letter*I will try to make this simple. The dates are not exact.*Oct **** I went into T-Mobile Palm Desert CA I was told by the sales girl that I could switch over and would be able to call Costa Rica and Nicaragua at NO CHARGE because they were included in my new plan. I got a new Motorola phone and got my wife’s number and mine ported. The next few days I could not get the Motorola to work good and they replaced it. While I was back in the store I saw my bill and it showed charges for calls to Costa Rica and Nicaragua. I brought this to the attention of management and they said they would credit me for all the charges for the calls and at that time the Managers spoke with my sales girl and verified I was told the calls would be free. I told them they had to fix the problem or switch me back to Verizon. Another few days went by and I could not get the problems solved. The managers said I should switch back and I would not be charged anything for ALL the time and effort I put fourth. I spoke with a Manager on the phone at T-Mobile and verified I was to send my V** phone back to them and forget any charges. I went back to Verizon and discovered I could no longer get the plan I had because it was grandfathered and once I ported out, I had to start a different plan that was $** a month more. T-Mobile now cost me $** every month for convincing me to move and I will pay for the salesgirls lies forever. Now to top it all off my credit score alert went off and I was informed T-Mobile filed a derogatory report for $***.** and none of the T-Mobile people can tell me what it was for? T-Mobile owes me so much for the time I wasted in Palm Desert and now I am wasting time here in Dallas. I demand that the credit reporting agencies be informed that T-Mobile made a mistake and I NEVER owed any money to them. *Dean Groover ***-****-****
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T-Mobile

Customer service issue
Reported by GetHuman-blitztal
May 20th, 2018 - 6 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 9 customers so far
Similar issue to 40 others
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GetHuman-blitztal started working on this issue
May 20th 5:07am
GetHuman-blitztal indicated the issue is not fixed yet.
May 21st 1:02pm
GetHuman-blitztal indicated the issue is not fixed yet.
May 23rd 12:49pm