Account number *********, account name Salima Merchant.*I have been a T-Mobile customer...

GetHuman-salima_m's complaint issue with T-Mobile from May 2018

8 views
 | 
3836 similar
 | 
0 following
Help with my T-Mobile issue
How did GetHuman-salima_m do it?
Waiting to hear how GetHuman-salima_m fixed the problem to share with other customers.
The issue in GetHuman-salima_m's own words
Account number *********, account name Salima Merchant.*I have been a T-Mobile customer for years and had the worse customer service experience when I tried to unlock the phones. On ******** I spoke with Jasmine, she said I have to go to best buy where I bought the phones. Best Buy said we do not lock the phones, it was T-Mobile who locked it, they would unlock it. Later I spoke with Odessa and another Jasmine person. No one was able to help me. I hope I do not have to go on social media and share my worse experience with my friends, family and corporate friends at work.**Also, I put a block on international callings from my lines, however I saw multiple charges for international calls on my account in the last * months.**Additionally, I was very disappointed with the T-Mobile fraud department. I opened a ticket with fraud department because my ex-husband used my social without my permission to get his line ***-***-**** re activated and I am yet to hear back from the fraud department. ** business days are long gone but no response yet.
GetHuman-salima_m did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-salima_m fixed the problem
We are waiting for GetHuman-salima_m to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would T-Mobile email you?
This email address isn't valid
Follow this issue
See how GetHuman-salima_m fixes it.
This email address isn't valid

T-Mobile

complaint issue
Reported by GetHuman-salima_m
May 6th, 2018 - 6 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 8 customers so far
Similar issue to 3836 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-salima_m started working on this issue
May 6th 8:43pm
GetHuman-salima_m shared this issue with followers on Twitter
May 6th 8:45pm
GetHuman-salima_m indicated the issue is not fixed yet.
May 6th 10:57pm
GetHuman-salima_m indicated the issue is not fixed yet.
May 6th 10:57pm
GetHuman-salima_m confirmed the issue is fixed. Hooray!
May 10th 3:16am