Good morning.**I’m from Brazil and I’m mailing you to talk about a situation.**I bought...
GetHuman647880's Technical and Service Support issue with T-Mobile from May 2018
Help with my T-Mobile issue
First: share to improve GetHuman647880's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman647880 to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman647880 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman647880's own words
Good morning.**I’m from Brazil and I’m mailing you to talk about a situation.**I bought * iPhone X (unlocked) in Las Vegas at “Apple Fashion Store” last December, then I came back to Brazil. * months later one of these phones just stopped working. No internet, no phone calls, no texts, only WiFi. So I contacted Apple Support to see what was happening and they told me my phone was blocked by T-Mobile! They said it was reported as stolen or lost. But I didn’t buy the phones with a T-Mobile SIM Card. I bought them UNLOCKED. the other phone is working good, with no problem. I don’t know what is happening. Maybe a person could’ve called T-Mobile to report a lost phone and set the wrong IMEI (my IMEI) to block it.**I’m in Brazil now, so I can’t go to Vegas T-Mobile store to solve the problem and there are no T-Mobile stores here. I’m sending the invoice with the information about the phone. The IMEI is ***************. I hope you can help me with this situation. Thanks anyway.
GetHuman647880 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman647880 fixed the problem
We are waiting for GetHuman647880 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.